Subscriptions
Subscription pricing models that grow net revenue
Headline price is the least interesting decision you make. Net revenue is shaped by terms, dunning, and the path from one plan to the next.
Most pricing discussions get stuck on the number. Nine ninety-nine or fourteen ninety-nine. Monthly or annual. The number matters, but it is the smallest lever you have. Net revenue, the money that actually reaches your account after refunds, failed payments, and churn, is shaped far more by the model around the price than by the price itself.
Choose the metric you bill on with care
Per-seat pricing is simple to explain and easy to forecast, but it caps your growth at the size of the buyer's team. Usage pricing grows with the value the customer gets, but it makes bills unpredictable and can punish the heaviest, most loyal users. Tiered pricing sits between the two. The right answer depends on whether your product's value scales with people, with consumption, or with capability. Pick the metric that grows when your customer succeeds.
31%
Share of net new recurring revenue that came from expansion rather than new logos, across a sample of mature SaaS sellers. Illustrative.
Annual terms are a retention product
An annual plan is not just a discount. It is twelve months of committed revenue and twelve months during which a customer cannot quietly churn on a bad week. The discount you give for annual is the price of that commitment, and it is almost always worth paying. The teams that grow net revenue make the annual option obvious, attractive, and easy to choose at the moment of purchase.
- Bill on a metric that grows when the customer wins
- Make the annual plan the visually default choice
- Build a clear upgrade path between tiers, not a cliff
- Treat failed payments as recoverable, not as churn
Dunning is the cheapest revenue you will find
A meaningful share of subscription churn is involuntary. The customer still wants the product; their card expired, or the bank declined a routine renewal. Recovering those payments through smart retries, account updater services, and well-timed reminders is the cheapest revenue available, because you are not acquiring anyone. You are simply keeping the customers you already earned.
Once we treated failed renewals as a recovery problem instead of a loss, our involuntary churn fell by half. The customers were never trying to leave.
Nordgate runs the billing engine, the dunning logic, and the recovery flows behind every subscription, in every currency and market you sell in. You set the plans and the terms. We handle the unglamorous machinery that turns a list price into net revenue, including the renewals that would otherwise slip away.
Set the price thoughtfully, then stop thinking about it. The compounding work is in the model: the metric, the term, the upgrade path, and the recovery of payments that fail for reasons that have nothing to do with intent. That is where net revenue is won.
Written by
The Nordgate team
Part of the Nordgate team writing about payments, tax, and the mechanics of cross-border revenue. Views here are practical guidance, not legal advice.